Bitdefender Internet Security 2014 Guide de l'utilisateur Page 1

User's GuideCopyright© 2013 Bitdefender

Installation1Bitdefender Internet Security

5. You can see detailed information regarding the detected system vulnerabilities.Depending on the issue, to fix a specific vulnerability proceed as f

system. A strong password includes uppercase and lowercase letters,numbers and special characters (such as #, $ or @).Media autorunCheck the status of

17. AntispamSpam is a term used to describe unsolicited e-mail. Spam is a growing problem,both for individuals and for organizations. It's not pr

Friends list / Spammers listMost people communicate regularly to a group of people or even receive messagesfrom companies or organizations in the same

17.2. Turning on or off antispam protectionAntispam protection is enabled by default.To turn off the Antispam module, follow these steps:1. Open the B

Settings - opens a window where you can configure the antispam filters and thetoolbar settings.17.3.1. Indicating detection errorsIf you are using a s

● Mark spam e-mail messages as 'read' - marks the spam messages as readautomatically, so as not to be disturbing when they arrive.● You can

You can save the Friends list to a file so that you can use it on another computer orafter reinstalling the product. To save the Friends list, click t

To delete an item from the list, click the corresponding Remove link. To delete allentries from the list, click the Clear list button and then Yes to

Samples of legitimate or spam e-mails can be submitted to Bitdefender Cloud whenyou indicate detection errors or undetected spam e-mails. This helps i

1. Preparing for installationBefore you install Bitdefender Internet Security, complete these preparations toensure the installation will go smoothly:

18. Privacy ControlYour private information is a constant target for cyber criminals. As the threats havespread to nearly the entire spectrum of onlin

● Showing the Bitdefender toolbar in the web browser.NoteThe Bitdefender browser toolbar is not enabled by default.● Search Advisor, a component that

18.1.1. Bitdefender protection in the web browserBitdefender integrates directly through an intuitive and easy-to-use toolbar into thefollowing web br

Power SwitchTo enable / disable the toolbar features completely, click on the right sideof the toolbar.18.1.2. Bitdefender alerts in the browserWhenev

2. Click the Settings button on the upper toolbar.3. In the Settings Overview window, select Privacy Control.4. In the Privacy Control Settings window

6. Create rules to protect your sensitive data. For more information, please refer to“Creating data protection rules” (p. 106).Creating data protectio

From now on, any attempt to send the rule data through the selected protocols willfail. An entry will be displayed in the Events window indicating tha

Add the files or folders you want to be permanently removed.b. Shredding FilesWait for Bitdefender to finish shredding the files.c. ResultsThe results

19. FirewallThe Firewall protects your computer from inbound and outbound unauthorizedconnection attempts, both on local networks and on the Internet.

19.1. Turning on or off firewall protectionTo turn firewall protection on or off, follow these steps:1. Open the Bitdefender window.2. On the Firewall

2. System requirementsYou may install Bitdefender Internet Security only on computers running the followingoperating systems:● Windows XP with Service

DescriptionStealth optionStealth Mode is on. Your computer is invisible fromboth the local network and the Internet.OnStealth Mode is off. Anyone from

Sending E-mailsAllow or deny sending e-mails over SMTP.By default, this type of connection is allowed.Web Browsing HTTPAllow or deny HTTP web browsing

DescriptionProtocoldelivery of data and also guarantees that packets will be deliveredin the same order in which they were sent.User Datagram Protocol

DescriptionEventbetween two computers occurs only after a connection isestablished.Flow of data between two computers.TrafficState in which an applica

19.3.3. Adapter rulesFor each network connection you can configure special trusted or untrusted zones.A trusted zone is a device that you fully trust,

19.4. Monitoring network activityTo monitor the current network / Internet activity (over TCP and UDP) sorted byapplication and to open the Bitdefende

3. In the Settings Overview window, select Firewall.4. In the Firewall Settings window, select the Settings tab.5. Turn on Paranoid Mode by clicking t

NoteThe operation of the Intrusion Detection System is related to that of the Active VirusControl. Process exclusion rules apply to both systems.19.6.

20. Safepay security for online transactionsThe computer is fast becoming the main tool for shopping and banking. Paying bills,transferring money, buy

2. Click Bitdefender.3. Click Bitdefender Safepay or, quicker, double-click the Bitdefender Safepayshortcut on your desktop.● In Windows 8:Locate Bitd

● Chrome 20 or higher● Yahoo! Messenger 9 or higher● Microsoft Outlook 2007 / 2010 / 2013● Microsoft Outlook Express and Windows Mail (on 32-bit syste

Domains listChoose how Bitdefender Safepay will behave when you visit websites fromspecific domains in your regular web browser by adding them to the

appears in front of the URL in the address bar to help you easily identify secureconnections.Safepay security for online transactions122Bitdefender In

21. Wallet protection for your credentialsWe use our computers to shop online or pay our bills, to connect to social mediaplatforms or log in with ins

During the setup process, you will be asked to protect your Wallet with a masterpassword. The password should be strong and contain at least 7 charact

● Websites● Online banking● Email client settings● Apps and subscriptions● Wi-Fi NetworksAdding/ editing the passwords● To add a new password, choose

ImportantBe sure to remember your master password or keep a record of it in a safe place. Ifyou forget the password, you will have to reinstall the pr

▶ Let me choose when I want to autofill my login credentials - you caninsert the credentials manually into the browser.● Configure how Wallet secures

22. Parental ControlParental Control enables you to control the access to the Internet and to specificapplications for each user holding a user accoun

4. Click the Configure button.Make sure that you are logged in to your MyBitdefender account.5. The Parental Control dashboard will open in a new wind

8. Click Install to continue.Wait for the app to install on the device. Make sure the child's device is connectedto the Internet.9. At the end of

3. Installing your Bitdefender productYou can install Bitdefender from the Bitdefender installation disc or using a webinstaller downloaded on your co

To monitor the Internet traffic, the accessed applications or the Facebook activityfor your child, follow these steps:1. Access the Parental Control d

● Applications - to block or restrict access to specific applications.● Facebook - to protect your child's Facebook account.● Instant Messaging -

4. Select from the grid the time intervals during which access is allowed. You canclick individual cells, or you can click and drag to cover longer pe

To configure in detail the Internet access for a specific user account, follow thesesteps:1. Click the Schedule button.2. Select from the grid the tim

● uploaded photos and videos● account privacy settingsTo configure Facebook protection for a specific user account:1. Go to the Facebook tab.2. Click

22.3.5. LocationView the device's current location on Google Maps. The location is refreshed every5 seconds, so you can track it if it is on the

NoteMake sure you use the specific country code when you insert the phone number inthe list.22.3.7. Phone numbers controlThe Phone numbers control hel

23. Safego protection for FacebookYou trust your online friends, but do you trust their computers? Use Safego protectionfor Facebook to protect your a

4. Click Activate in order to continue.You will be directed to your account.5. Use your Facebook login information to connect to the Safego applicatio

24. USB ImmunizerThe Autorun feature built into Windows operating systems is a very useful tool thatallows computers to automatically execute a file f

to download the files, ensuring you are installing the very latest version of thesoftware.NoteDownloading the installation files can take a long time,

25. Managing your computers remotelyYour MyBitdefender account allows you to manage the Bitdefender products installedon your computers remotely.Use M

Scan critical areas to detect active malwareAllows you to run a quick scan on the remote computer.Fix critical issuesAllows you to fix the issues that

Troubleshooting143Bitdefender Internet Security

26. Solving common issuesThis chapter presents some problems you may encounter when using Bitdefenderand provides you with possible solutions to these

same time. For more information, please refer to “Minimum system requirements”(p. 3).● Your hard disk drives are too fragmented.File fragmentation slo

a. Click Start, go to Control Panel and double-click Add / Removeprograms.b. Wait a few moments until the list of installed software is displayed.c. F

d. Click Remove and then Reinstall/change my Bitdefender product.e. Wait for the uninstall process to complete and then reboot your system.▶ In Window

When this situation occurs, you can exclude the respective application from beingmonitored by Active Virus Control.To add the program to the exclusion

Close Bitdefender, open the software application and try again to connect to theInternet.If this information was not helpful, you can contact Bitdefen

3. Select the File and Printer Sharing check box.– In Windows Vista and Windows 7:1. Click Start, go to Control Panel and select System and Security.2

change the installation path, click Change and select the folder in which youwould like Bitdefender to be installed.Configure Proxy SettingsBitdefende

26.6. My Internet is slowThis situation may appear after you install Bitdefender. The issue could be causedby errors in the Bitdefender firewall confi

26.7. How to update Bitdefender on a slow Internet connectionIf you have a slow Internet connection (such as dial-up), errors may occur duringthe upda

26.9. Bitdefender services are not respondingThis article helps you troubleshoot the Bitdefender Services are not respondingerror. You may encounter t

Bitdefender automatically adds the receivers of your e-mail messages to a FriendsList. The e-mail messages received from the contacts in the Friends l

2. On the Antispam panel, click Manage and select Friends from the drop-downmenu.A configuration window will appear.3. Type the e-mail address you alw

NoteBitdefender integrates into the most commonly used mail clients through aneasy-to-use antispam toolbar. For a complete list of supported mail clie

2. On the Antispam panel, click Manage and select Spammers from the drop-downmenu.A configuration window will appear.3. Type the spammer's e-mail

A possible solution is to repair or reinstall the product. However, you may want tocontact Bitdefender for support instead, as described in section “A

26.12. Bitdefender removal failedIf you want to remove your Bitdefender product and you notice that the processhangs out or the system freezes, click

● In Windows 8:1. From the Windows Start screen, locate Control Panel (for example, you canstart typing "Control Panel" directly in the Star

NoteYou can find your license key:▶ on the CD/DVD label.▶ on the product registration card.▶ in the online purchase e-mail.3. Click Register Now.● I d

c. Find Bitdefender and select Remove.d. Click Remove and then Reinstall/change my Bitdefender product.e. Wait for the uninstall process to complete.f

c. Find Bitdefender and select Remove.d. Click Remove and then Reinstall/change my Bitdefender product.e. Wait for the uninstall process to complete a

27. Removing malware from your systemMalware can affect your system in many different ways and the Bitdefender approachdepends on the type of malware

3. After the computer restarts, a menu will appear prompting you to select anoperating system. Choose Bitdefender Rescue Image and press the Enterkey

NoteWhen working in Rescue Mode, you are dealing with Linux-type partition names.Disk partitions will appear as sda1 probably corresponding to the (C:

3. Browse to the location of the infected file (check the scan log) and delete it.4. Turn on the Bitdefender real-time antivirus protection.In case th

6. Recompress the files in a new archive using an archiving application, like WinZip.7. Turn on the Bitdefender real-time antivirus protection and run

Then click Data File, select the personal folders (.pst) files you intend tocompact, and click Settings. Click Compact Now.6. Turn on the Bitdefender

3. Select the Turn off System Restore check box on all drives, and click Apply.4. When you are warned that all existing Restore Points will be deleted

● Files that belong to another security solution.● Files that belong to the operating system.In order to actually scan the contents, these files would

● Password - enter a password for your account. The password must be atleast 6 characters long.● Confirm password - retype the password.NoteOnce the a

Contact us171Bitdefender Internet Security

28. Asking for helpBitdefender provides its customers with an unparalleled level of fast and accuratesupport. If you experience any issue or if you ha

i. Enter your e-mail address.ii. Enter your full name.iii. Choose your country from the corresponding menu.iv. Enter a description of the issue you en

29. Online resourcesSeveral online resources are available to help you solve your Bitdefender-relatedproblems and questions.● Bitdefender Support Cent

The Bitdefender Support Forum is available at http://forum.bitdefender.com, in 5different languages: English, German, French, Spanish and Romanian. Cl

30. Contact informationEfficient communication is the key to a successful business. During the past 10years BITDEFENDER has established an unquestiona

U.S.ABitdefender, LLCPO Box 667588Pompano Beach, Fl 33066Phone (office&sales): 1-954-776-6262Sales: [email protected] support: http:/

RomaniaBITDEFENDER SRLComplex DV24, Building A, 24 Delea Veche Street, Sector 2BucharestFax: +40 21 2641799Sales phone: +40 21 2063470Sales e-mail: sa

GlossaryActiveXActiveX is a model for writing programs so that other programs and the operatingsystem can call them. ActiveX technology is used with M

BrowserShort for Web browser, a software application used to locate and display Webpages. Popular browsers include Microsoft Internet Explorer, Mozill

Getting started10Bitdefender Internet Security

EventsAn action or occurrence detected by a program. Events can be user actions,such as clicking a mouse button or pressing a key, or system occurrenc

are increasingly being used by cyber-criminals for malicious purposes (forexample, to collect private data, such as login credentials and social secur

information that will be used for identity theft. The e-mail directs the user tovisit a Web site where they are asked to update personal information,

SpamElectronic junk mail or junk newsgroup postings. Generally known as anyunsolicited e-mail.SpywareAny software that covertly gathers user informati

TrojanA destructive program that masquerades as a benign application. Unlike viruses,Trojan horses do not replicate themselves but they can be just as

Bitdefender Internet SecurityUser's GuidePublication date 08/12/2013Copyright© 2013 BitdefenderLegal NoticeAll rights reserved. No part of this b

4. The basicsOnce you have installed Bitdefender Internet Security, your computer is protectedagainst all kinds of malware (such as viruses, spyware a

For more information about the Bitdefender window and icon in the system tray,please refer to “Bitdefender interface” (p. 20).4.2. Fixing issuesBitdef

If you do not want to fix a specific issue right away, clear the corresponding checkbox. You will be prompted to specify for how long to postpone fixi

Events are a very important tool in monitoring and managing your Bitdefenderprotection. For instance, you can easily check if the update was successfu

To help you easily manage logged events, each section of the Events windowprovides options to delete or mark as read all events in that section.4.4. A

● Game Mode● Laptop Mode4.5.1. Game ModeGame Mode temporarily modifies protection settings so as to minimize their impacton system performance. The fo

3. In the Settings Overview window, select General.4. In the General Settings window, select the General tab.5. Turn on or off automatic game mode by

b. In the edit field, type the letter corresponding to the regular key you want touse.For example, if you want to use the Ctrl+Alt+D hotkey, you must

6. Enter the password in the two fields and then click OK. The password must beat least 8 characters long.Once you have set a password, anyone trying

5. Bitdefender interfaceBitdefender Internet Security meets the needs of computer beginners and verytechnical people alike. Its graphical user interfa

Each man has his price BobAnd yours was pretty lowBitdefender Internet Security

● Hide / Show Security Widget - enables / disables Security Widget.● Update Now - starts an immediate update. You can follow the update status inthe U

DescriptionLinkmore information about your license key or register yourproduct with a new license key.Click this link if you need help with Bitdefende

5.2.2. Panels areaThe panels area is where you can directly manage the Bitdefender modules.To browse through the panels, use the slider below the pane

The Autoscan switch allows you to turn the Autoscan feature on or off.For more information about scan tasks and how to configure antivirus protection,

WarningThis is a critical security issue. We recommend you to disable automatic updatefor as little time as possible. If Bitdefender is not updated re

5.3. Settings Overview windowThe Settings Overview window gives you access to the advanced settings of yourproduct. This is where you can configure Bi

● one click access to your MyBitdefender account.● scan files or folders by dragging and dropping one or multiple items over thewidget.Security Widget

real-time antivirus scanning activity. The taller the blue bar, the more intense is theactivity of this module.The button on the lower side of the wid

● Cloud protection area - view information related to your system protection.▶ File scanAllows you to see the files scanned by Bitdefender for the wee

● Once a report is complete you will receive a pop-up notification. Click Showto access the security report.A web page will open on your web browser w

Table of ContentsInstallation ... 11. Preparing for installation ... . . . ...

6. Registering BitdefenderIn order to be protected by Bitdefender, you must register your product with alicense key. The license key specifies how lon

Bitdefender will alert you when the expiration date of your current license isapproaching. Follow the instructions in the alert to purchase a new lice

7. MyBitdefender accountThe online features of your product and additional Bitdefender services are availableexclusively through MyBitdefender. You mu

If you have already logged in to an account, the account you are logged in to isdisplayed. Click Go to MyBitdefender to go to your dashboard. To chang

1. Type the e-mail address and the password of your account in the correspondingfields.NoteIf you have forgotten your password, click Forgot password

8. Keeping Bitdefender up-to-dateNew malware is found and identified every day. This is why it is very important tokeep Bitdefender up to date with th

2. In the Events Overview window, click Update.You can find out when updates were initiated and information about them (whetherthey were successful or

To adjust the update settings, follow these steps:1. Open the Bitdefender window.2. Click the Settings button on the upper toolbar.3. In the Settings

How to39Bitdefender Internet Security

9. Installation9.1. How do I install Bitdefender on a second computer?If you have purchased a license key for more than one computer, you can use thes

8.3. Turning on or off automatic update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378.4. Adjusting update settings .

9.3. Where can I download my Bitdefender product from?You can download your Bitdefender product from our authorized websites (forexample, the website

2. A link that indicates the number of days left on your license appears at the bottomof the Bitdefender window.Click this link to open the registrati

a. Click Start, go to Control Panel and double-click Programs andFeatures.b. Wait a few moments until the installed software list is displayed.c. Find

2. Double click the installer to start the installation process.3. When the registration window appears, enter the license key and click RegisterNow.4

10. Registration10.1. What Bitdefender product am I using?To find out which Bitdefender program you have installed, follow these steps:1. Open the Bit

● Purchase a license key10.4. How do I renew my Bitdefender protection?When your Bitdefender protection is about to expire, you must renew your licens

11. MyBitdefender11.1. How do I log in into MyBitdefender using another onlineaccount?You have created a new MyBitdefender account and you want to use

4. Type in the required information in the corresponding fields. The data you providehere will remain confidential.● E-mail - enter your e-mail addres

12. Scanning with Bitdefender12.1. How do I scan a file or a folder?The easiest way to scan a file or folder is to right-click the object you want to

4. If you want to configure the scanning options in detail, select the Advanced tab.You can easily configure the scanning options by adjusting the sca

15.7. How do I display hidden objects in Windows? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6515.8. How do I remove other security solut

12.5. What to do when Bitdefender detected a clean file asinfected?There are cases when Bitdefender mistakenly flags a legitimate file as being a thre

You can open the scan log directly from the scan wizard, once the scan is completed,by clicking Show Log.To check a scan log or any detected infection

13. Parental Control13.1. How do I protect my children from online threats?Bitdefender Parental Control allows you to restrict access to Internet and

2. Go to: https://my.bitdefender.com3. Log in to your account using your user name and password.4. Click Parental Control to access the dashboard.5. S

13.4. How do I prevent my child from playing a game?Bitdefender Parental Control allows you to control the content accessed by yourchild while using t

6. Your new account will have been created and you will see it listed in the ManageAccounts screen.● Windows Vista or Windows 7:1. Log on to your comp

8. Click OK.Parental Control57Bitdefender Internet Security

14. Privacy Control14.1. How do I make sure my online transaction is secure?To make sure your online operations remain private, you can use the browse

1. Right-click the file or folder you want to permanently delete, point to Bitdefenderand select File Shredder.2. A confirmation window will appear. C

15. Useful Information15.1. How do I test my antivirus solution?To make sure that your Bitdefender product is properly running, we recommendyou using

17.6. Configuring the local antispam filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9917.7. Configuring the cloud setti

▶ Uninstall without the app - will completely remove Bitdefender.Bitdefender 60-Second Virus Scanner will not be installed.Select the desired option a

15.3. How do I keep my system protected after uninstallingBitdefender?During the Bitdefender Internet Security removal process, you have the option to

For this reason, Bitdefender allows you to configure Bitdefender to shut down yoursystem as soon as the scan is over.Consider this example: you have f

5. Turn on proxy usage by clicking the switch.6. Click the Manage proxies link.7. There are two options to set the proxy settings:● Import proxy setti

● In Windows 8:1. From the Windows Start screen, locate Computer (for example, you can starttyping "Computer" directly in the Start screen)

4. Wait for the uninstall process to complete and then reboot your system.● In Windows Vista and Windows 7:1. Click Start, go to Control Panel and dou

2. Follow the path from the Windows start menu: All Programs → Accessories→ System Tools → System Restore.3. Follow the wizard steps and you should be

Managing your security68Bitdefender Internet Security

16. Antivirus protectionBitdefender protects your computer from all kinds of malware (viruses, Trojans,spyware, rootkits and so on). The protection Bi

To protect you against unknown malicious applications, Bitdefender uses ActiveVirus Control, an advanced heuristic technology, which continuously moni

22.3.7. Phone numbers control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13723. Safego protection for Faceboo

WarningThis is a critical security issue. We recommend you to disable real-time protectionfor as little time as possible. If real-time protection is d

● Scan options for accessed files. You can set Bitdefender to scan all accessedfiles or applications (program files) only. Scanning all accessed files

Though not recommended, you can disable e-mail, web or instant messagingantivirus scan to increase system performance. If you disable the correspondin

Files that cannot be disinfected are moved to quarantine in order to containthe infection. Quarantined files cannot be executed or opened; therefore,

16.2. On-demand scanningThe main objective for Bitdefender is to keep your computer clean of viruses. Thisis done by keeping new viruses out of your c

To run a Quick Scan, follow these steps:1. Open the Bitdefender window.2. On the Antivirus panel, click Scan Now and select Quick Scan from thedrop-do

1. Open the Bitdefender window.2. On the Antivirus panel, click Scan Now and select Manage Scans from thedrop-down menu.3. Click New custom task to en

● If you are not familiar with some of the terms, check them in the glossary. Youcan also find useful information by searching the Internet.● Scan fil

● Scan registry. Select this option to scan registry keys. Windows Registry is adatabase that stores configuration settings and options for the Window

● Password. If you want Bitdefender to scan the archive, select this option andtype the password. If you do not know the password, choose one of the o

30. Contact information . ... . . . ... . . . ... . . ... 17630.1. Web addresses . . . . . . . . . . . . . . . . . . . . .

ImportantFor particular types of malware, disinfection is not possible because thedetected file is entirely malicious. In such cases, the infected fil

16.2.7. Checking scan logsEach time a scan is performed, a scan log is created and Bitdefender records thedetected issues in the Antivirus Overview wi

If Autopilot is off:1. You will be notified through a pop-up window that a new device has been detectedand it is being scanned.2. In most cases, Bitde

allow you to specify other actions to be taken on infected files. The scanning optionsare standard and you cannot change them.16.4. Configuring scan e

16.4.2. Excluding file extensions from scanningWhen you exclude a file extension from scanning, Bitdefender will no longer scanfiles with that extensi

4. In the Antivirus Settings window, select the Exclusions tab. Use the optionsin the Files and folders section to manage scan exclusions.5. To remove

Delete content older than {30} daysBy default, quarantined files older than 30 days are automatically deleted.If you want to change this interval, typ

4. In the Antivirus Settings window, select the Shield tab.5. Click the switch to turn on or off Active Virus Control.16.6.3. Adjusting the Active Vir

NoteProcess exclusions also apply to the Intrusion Detection System included in theBitdefender firewall.6. Add exclusions by following these steps:a.

3. Follow the six-step guided procedure to remove vulnerabilities from your system.You can navigate through the wizard using the Next button. To exit