Bitdefender Internet Security 2014 Guide de l'utilisateur télécharger pdf (Page 181)

28. Asking for help

Bitdefender provides its customers with an unparalleled level of fast and accurate

support. If you experience any issue or if you have any question about your

Bitdefender product, you can use several online resources to find a solution or an

answer. At the same time, you can contact the Bitdefender Customer Care team.

Our support representatives will answer your questions in a timely manner and will

provide you with the assistance you need.

The “Solving common issues” (p. 144) section provides the necessary information

regarding the most frequent issues you may encounter when using this product.

If you do not find an answer to your question in the provided resources, you can

● “Contact us directly from your Bitdefender product” (p. 172)

● “Contact us through our online Support Center” (p. 173)

Important

To contact the Bitdefender Customer Care you must register your Bitdefender product.

For more information, please refer to “Registering Bitdefender” (p. 31).

If you have a working Internet connection, you can contact Bitdefender for assistance

directly from the product interface.

Follow these steps:

1. Open the Bitdefender window.

2. Click the Help and Support link, located at the bottom-right corner of the

window.

3. You have the following options:

● Bitdefender Help.

Browse the Bitdefender documentation articles and try the proposed solutions.

● Support Center

Access our database and search for the necessary information.

● Contact Support

Use the Contact Support button to launch the Support Tool and contact the

Customer Care Department. You can navigate through the wizard using the

Next button. To exit the wizard, click Cancel.

a. Select the agreement check box and click Next.

b. Complete the submission form with the necessary data:

Asking for help

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Bitdefender Internet Security 2014 Guide de l'utilisateur Page 181